Refund Policy

Last updated: October 18, 2026

This policy applies to every Pintarlab product: software subscriptions (SaaS) such as renewals, and downloadable digital products such as templates. We want you to pay only for something that's useful to you.

Software subscriptions

Try before you pay

Every app is free during early access, and you don't need a card. When paid plans launch you'll get at least 14 days' notice by email, and you're only charged if you choose a paid plan.

14-day money-back guarantee

If you're not happy, ask for a refund within 14 days of your first payment for an app, and we'll refund it in full. You don't have to give a reason. This applies to both monthly and annual plans.

Renewals of your subscription

• Annual plans: if an annual plan renews and you didn't mean to keep it, ask within 14 days of the renewal charge for a full refund.
• Monthly plans: monthly renewals aren't refunded. You can cancel any time, and you keep access until the end of the month you've paid for.

How to cancel

Cancel from the billing page inside the app, or email us and we'll do it for you. After you cancel, you won't be charged again.

Digital downloads (templates and toolkits)

Templates and other downloadable products are one-time purchases. Because you get the files immediately and can keep them, we don't usually refund a digital download once it has been downloaded.

We will give you a full refund, or a replacement if you prefer, if:

• the file is broken, incomplete or won't open in the software it was made for, and we can't fix it;
• the product is clearly different from its description;
• you were charged twice for the same product by mistake; or
• you ask within 14 days and haven't downloaded the files yet.

Email us within 14 days of purchase and include your order number.

For all products

How to request a refund

Email support@pintarlab.com from the address you used to buy, or include that address, the product name and your order number. We reply within 2 business days. Approved refunds go back to your original payment method, and your bank usually shows them within 5–10 business days.

Who processes payments

Our orders are processed by our online reseller and Merchant of Record, which also handles sales tax, invoices and payment security. Your card statement may show their name instead of Pintarlab. We never see or store your full card details.

Exceptions

We may refuse a refund in cases of clear abuse, such as repeated refund requests across accounts, or an account closed for breaking a product's terms.

Questions

Email support@pintarlab.com. A real person reads every message.